Castle Garage Doors Warranty Claim Process

Thank you for choosing Castle Garage Doors for your garage door system needs. We stand by the quality of our products and services and offer a comprehensive warranty to provide you with peace of mind. To ensure a smooth warranty claim process, please follow these step-by-step instructions:

Step 1: Proof of Purchase

Ensure you have a valid proof of purchase in the form of a paid invoice. This document will serve as evidence of your warranty coverage.

Step 2: Review Warranty Terms and Conditions

Familiarize yourself with the terms and conditions of your Castle Garage Doors warranty. This information is outlined in the warranty certificate provided to you at the time of installation. Be sure to note the specific coverage and duration of each aspect of your warranty.

Step 3: Identify the Issue

If you experience a problem with your garage door system, identify the nature of the issue. Determine whether it falls within the scope of your warranty coverage. Refer to the warranty certificate to confirm if the problem is covered.

Step 4: Contact Castle Garage Doors

To initiate a warranty claim, please contact Castle Garage Doors by calling our customer service line at 330-592-8715. Our knowledgeable representatives will guide you through the claim process.

Step 5: Provide Required Information

When you contact Castle Garage Doors, be prepared to provide the following information:

• Your full name and contact information
• Proof of purchase (paid invoice)
• A detailed description of the issue or problem
• Any relevant photographs or documentation
• The date of installation and the installer's name (if available)

Step 6: Evaluation and Inspection

Once you've filed a claim, Castle Garage Doors will evaluate your request. This may involve an inspection by one of our technicians to assess the nature and cause of the issue.

Step 7: Claim Approval or Denial

Castle Garage Doors will review your claim and determine whether it is covered by the warranty. If the claim is approved, we will proceed with the necessary repairs or replacements as outlined in your warranty agreement.

Step 8: Repairs or Replacements

If your claim is approved, Castle Garage Doors will schedule the required repairs or replacements. Our team will work diligently to resolve the issue in a timely manner.

Step 9: Customer Satisfaction

We value your satisfaction and want to ensure that you are completely happy with the resolution of your claim. After the repairs or replacements are completed, please inspect the work to ensure it meets your expectations.

Step 10: Warranty Conclusion

Once the warranty claim is successfully resolved, you can continue to enjoy your garage door system with the confidence of knowing it is covered by our warranty.

Exclusions:

Please note that certain conditions and situations may void your warranty, as outlined in the warranty certificate. These may include acts of God, misuse of products, or failure to adhere to maintenance and service requirements.

For any questions or concerns regarding your warranty, please feel free to reach out to Castle Garage Doors at info@castlegarageohio.com or 330-592-8715. We are committed to providing exceptional service and ensuring your complete satisfaction with your garage door system.